IGA Customer Feedback
RULES GO HERE!!
S.L. Horsford's Valu Mart IGA 807858
1 Independence Square West
Basseterre, KN
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Program: IGA Shopper Experience Survey
Project #: 4359815
Location: S.L. Horsford's Valu Mart IGA 807858 - 1 Independence Square West, Basseterre, na

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We appreciate your candid, honest responses. Please select the responses that best represent your impressions of the items below based on your most recent visit to this IGA.
Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery Satisfied
Overall, how satisfied were you with your most recent visit to this IGA location?
Please indicate how important each item was to you in your decision-making process that ultimately led you to make the most recent visit to this IGA.
Not at all importantSomewhat unimportantNo opinion either waySomewhat importantExtremely important
The convenience of the location
The prices
Friendliness of store associates
The value of IGA brand products
The value of weekly ads
The items I want are readily stocked on shelves
The selection of products
The store's community involvement
Wait time in checkout
Cleanliness of store
Indicate your level of satisfaction with cleanliness of the following areas based on your last visit to this IGA.
N/AVery DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery Satisfied
Overall Interior Cleanliness
Please explain:
Overall Exterior Cleanliness (e.g., building front, parking lot, etc.)
Please explain:
Shopping Cart Cleanliness
Please explain:
Restroom cleanliness
Please explain:
Indicate your level of satisfaction with the service you received for each of the following based on your last visit
N/AVery DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery Satisfied
Friendliness of associates I encountered on the sales floor.
Please explain:
Availability of associates to help me, if needed.
Please explain:
Availability of associate at a service counter (meat, deli, seafood, bakery, etc.)
Please explain:
Indicate your satisfaction with the level of service for each of the following based on your last visit to this IGA.
N/AVery DissatisfiedSomewhat DissatisfiedNeither Satisfied or DissatisfiedSomewhat SatisfiedVery Satisfied
Professionalism of the checker/cashier
Genuineness of the greeting you received from the checker/cashier
Checkout wait time
Professionalism of the bagger
Overall checkout experience
Please explain:
How do you prefer to receive ads?
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Indicate your level of satisfaction with each of the following based on your last visit to this IGA.
Very DissatisfiedSomewhat DissatisfiedNeither Satisfied or Dissatisfied Somewhat Satisfied Very Satisfied
Availability of desired products
Please explain:
Product quality
Product freshness
Ease of finding products
Please explain:
Visibility of pricing signage
Ease of navigation
Pricing
Based on your most recent visit, how likely are you to
Highly UnlikelyUnlikelyNeutralLikelyVery Likely
Recommend this IGA location?
Return to this IGA location within the next 2 weeks?
Did you encounter any issues during your shopper experience that you would like to bring to management’s attention?

Please describe the issue you experienced.
Would you like to be contacted by management regarding this issue?

 
 
How many grocery shopping trips do you make on a monthly basis?




What percentage of your monthly groceries do you purchase at this IGA store?




Where else do you shop? CHECK ALL THAT APPLY

















 
Why do you shop at non-IGA locations?
Is there anything we could do (i.e. carry a specific product) that would make you shop at your local IGA instead of another location?
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Income  Please indicate your annual household income






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